Widerrufsrecht

Returns & Refund Policy

Last Updated: October 15, 2026

At asfui.shop, delivering reliable merchandise and helpful customer care is our top priority. If you are not completely satisfied with your purchase, you may submit a return or refund request in accordance with the terms below.

1. Return Period & Eligibility

  • Return Filing Window: You may request an authorized return or refund within 14 calendar days from the date of delivery.

  • Delivery Destination Network: We process and ship orders to destinations including Austria and other authorized regional territories. All returns must originate from within these recognized destinations.

  • Exclusive Settlement Framework: Transactions operate strictly on a Cash on Delivery (COD) basis. Advance online payments (including credit cards, debit cards, PayPal, bank transfers, or digital wallets) are not supported at checkout. Cash on Delivery requires no online payment, and package rejections or returns incur no additional hidden fees.

  • Prior Authorization: Please contact our Customer Support team to obtain formal return approval before shipping any item back to our facility.

2. How to Request a Return

To initiate a return within 14 days of delivery, please email our support team at 738102053ahmed@gmail.com with the following details:

  • Full Customer Name

  • Order Identification Number

  • Product Name / Specific Model

  • Delivery Address in the destination country

  • Working Phone Number

  • Active Email Address

  • Detailed reason for the return

Upon review and verification of your request, our team will supply:

  • Return authorization reference;

  • Designated return facility shipping address;

  • Detailed return instructions.

Please refrain from sending items back without prior authorization, as unauthorized packages cannot be accepted or processed.

3. Return Conditions

To qualify for a refund, returned items must meet the following criteria:

  • Unused, unworn, and in original condition;

  • Packed securely in original product packaging;

  • Complete with all accessories, parts, tags, manuals, and promotional items;

  • Free from any signs of misuse, damage, or wear.

We strongly advise using a traceable courier service for return parcels. Customers are responsible for returned items until they arrive at our designated facility.

4. Refunds

Once your return is delivered and inspected, we will notify you of the approval or rejection of your refund.

  • Refund Method: Because transactions are completed via Cash on Delivery (COD), approved refunds will be transferred via a mutually agreed bank transfer or authorized digital payout arranged by our support team.

  • Timing: Approved refunds are processed promptly. Processing times may vary depending on your bank or financial institution.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged during transit, defective, incorrectly packed, or missing parts, please notify us within 14 days after delivery. Provide your Order Name/Number, product name, detailed issue description, and clear photos or videos showing the defect and packaging. Upon verification, we will arrange either a prompt replacement at no extra charge or a full refund. For confirmed quality issues or damaged shipments, we will cover the reasonable return shipping expenses.

6. Returns for Personal Reasons

If you wish to return a product due to personal preference (e.g., changed your mind, ordered the wrong version):

  • The request must be submitted within 14 days after delivery;

  • The item must remain brand new, unused, and in resalable condition with complete original packaging.

In these instances, the customer covers the return shipping cost unless otherwise stipulated by local consumer regulations. Refunds will be issued after the returned item has been received and inspected.

7. Non-Returnable Items

Returns will not be accepted if:

  • More than 14 days have elapsed since delivery;

  • The product has been used, washed, altered, or damaged post-delivery;

  • Original accessories, parts, or retail boxes are missing;

  • The returned merchandise does not match the item originally ordered;

  • The product is no longer in a resalable state.

Nothing in this policy limits your statutory consumer rights under applicable legislation.

8. Exchanges

We do not offer direct product exchanges. If you need an alternative model, size, or variant, please submit an authorized return request for your current item and place a new order via our website.

9. Order Cancellation & Fulfillment Timelines

  • Order Processing Time: Orders are typically prepared and handled within 1 to 3 business days.

  • Shipping Transit Time: Freight transit takes approximately 7 to 15 days.

  • Cancellation Boundaries: Orders are processed shortly after verification. Once an order enters our dispatch system and begins transit, it cannot be canceled or modified. If you do not wish to keep the product upon delivery, please receive the item and initiate a return following the steps in this policy.

10. Cash on Delivery (COD) Guidelines

For Cash on Delivery orders, payment is made in cash directly to the courier upon physical delivery of the parcel after inspection. Please ensure that an authorized recipient is present at the delivery location with the exact order amount ready. Unjustified refusal to accept delivery may result in the limitation of future Cash on Delivery orders.

11. Customer Support Desk

For questions regarding returns, refunds, or existing orders, please reach out to:

  • Store Name: asfui.shop

  • Customer Support Email: 738102053ahmed@gmail.com

  • Accepted Payment: Cash on Delivery (COD) exclusively (no other payment methods supported; no online payment required; pay cash to the courier after inspection; rejections or returns incur no additional hidden fees)

  • Order Processing Time: 1–3 business days

  • Shipping Transit Time: 7–15 business days

  • Return Window: 14 calendar days from delivery